Return & Refund Policy

At Bazzah Couture, each piece is a bespoke creation, meticulously tailored to order. Due to the customized nature of our collections and our rigorous Quality Assurance (QA) and Quality Control (QC) protocols, we maintain a strictly limited return policy.

1. Custom & Tailored Orders

Every order is handled with extreme care and undergoes multiple stages of inspection before dispatch. Because our pieces are mostly tailored or customized to specific sizes for each client, we do not accept returns or exchanges for change of mind or incorrect size selection.

2. Extraordinary Exceptions

Returns are only considered in extraordinary circumstances and require prior formal approval from our support team. A return may only be evaluated if:

• There is a verified manufacturing defect.
• The item received does not match the confirmed order specifications.

3. Sizing & Adjustments

If a piece has minor fit issues that can be resolved through alteration, Bazzah Couture reserves the right to offer an adjustment service rather than a return. We will work with you to rectify minor issues to ensure the piece meets our standards.

4. Return Criteria & Inspection

If a return is exceptionally approved:

• The item must be returned unused, unworn, unwashed, and in its original pristine condition with all tags and luxury packaging intact.
• Upon receipt, the piece will undergo a thorough inspection. Refunds or adjustments will only be processed if the item meets our strict quality criteria.
• We reserve the right to reject any return that shows signs of wear or damage.

5. Shipping & Costs

• Shipping Charges: Original shipping charges are strictly non-refundable.
• Return Shipping: The cost of return shipping is the sole responsibility of the customer. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

6. How to Request a Review

If you believe your case is extraordinary, you must contact us within 48 hours of delivery:

WhatsApp: +974 3360 1808
Email: support@bazzahcouture.com